Refund policy

Everything is Final Sale.

Cancellation/Exchanges

Cancellations are accepted within 5 days of receipt of your order for store credit or exchange only.

Exchanges are accepted within 5 days of receiving your order.

Exceptions 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. 

 

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. You can always contact us for any return question at contact@bydij.com.